FAQs | book cabs online | u-ryd.com

Q: Can I book from your website without registering?

A: Yes. You can use our full services directly without registration. You just have to provide some details about you and your location.

Q: What if car does not come after completing booking?

A: If your booked vehicle does not show up, then your payment will be refunded immediately.

Q: What if car does not come on time?

A: We work hard to ensure you get your vehicle on time. But in case if there is a delay, you can contact our customer support, you will be provided an alternative vehicle or complete refund.

Q: Can I book from your website without registering?

A: Yes. You can use our full services directly without registration. You just have to provide some details about you and your location.

About Charge at peak time

Before knowing about U-RYD peak time charge, understand how U-RYD works.

U-RYD Business Model

Only valid permit holder drivers (duly authorized & verified by the Transport Authorities) drive for us. These drivers are either owner of commercial vehicle or work for multiple-car owners.

Just as you have an U-RYD app on your smart phone for booking, similarly our drivers have a Driver mobile App. This Driver app is activated after complete authenticity check and after conducting due diligence of the commercial & personal papers of the driver & operator.

Q: What is peak time charge of U-RYD?

A: During certains hours of the day, fare is higher than the base fare. The extent of increment is decided by the fare multiplier factor, X. Base fare is multiplied by this X factor according to the time. So if X is 1.3 for a particular hour then standard fare will be multiplied by 1.3 to get the final fare.

Q: Why is extra charge added to my standard fare?

A: Extra charges are added to your standard fare when your demand is hard to meet. It is observed that during certain hours of a day when there is increased traffic, most of the U-RYD drivers tend to sign out. So to motivate them to stay logged-in and drive for you, we provide opportunity of extra earnings to driers, in order to meet your demands even when it is difficult to.

U-RYD multiplier X is applied on the bases of various relevant factors like pickup place, pickup time, vehicle type, situation of demand, supply etc. U-RYD software calculates the surcharge to be applied using advanced analytics, unique algorithm, past ride experiences etc. Helping our customers to get their much needed service even during peak times when cabs demand is high.

The peak time surcharge has two main functions:
a) Motivating drivers to stay & serve even during difficult hours and in time of high demand.

b) Filtering out the less needed rides for making the vehicle available to those who need it the most.

Transparency
U-RYD has trasperancy in rates. We make sure that customers are well aware of the dynamics and working of peak time charge. The booking process when extra charge is applied is initiated only after confirmation from customer after clearly notifying them about the extra charge. So it gives customers a chance to avoid the ride if they do not want to, making ride available to those who really need it.